Information We Collect
ULIKE collects the information needed to respond to website inquiries and evaluate manufacturing requirements. This may include your name, email address, project message, preferred language, submitted page URL, referrer, submission time and basic technical information sent by the browser or server.
If you voluntarily send drawings, BOM files, Gerber files, specifications, photos, samples, firmware notes or other project materials by email, chat or another channel, those materials will be treated as project inquiry information.
- Contact form fields: name, email and project information.
- Submission context: page URL, referrer, language and submission time.
- Optional project files or notes that you choose to provide.
How We Use Information
We use inquiry information for project communication, quotation preparation, engineering review, supplier or material availability checks, production feasibility analysis, customer service and internal record keeping.
We do not sell inquiry data. We do not use customer project files to advertise unrelated products. When a project requires third-party support, information is shared only as reasonably needed for quotation, material sourcing, engineering review, logistics or compliance handling.
- Responding to inquiries and arranging follow-up communication.
- Preparing quotes, engineering suggestions and delivery plans.
- Protecting the website from spam, abuse and repeated automated submissions.
Cookies, Analytics And Chat
The website stores a preferred-language cookie so visitors can keep using the language they selected. This cookie is necessary for the bilingual site experience.
Google Analytics and advertising measurement are loaded only when enabled in the deployed environment and after consent where required. Tawk.to online chat is used to provide customer service and may process chat messages, technical identifiers and conversation metadata according to its own service terms.
- You can refuse optional analytics cookies in the cookie banner.
- Browser settings may also block or delete cookies.
- Chat conversations should not include highly sensitive information unless necessary for the project.
Storage, Security And Retention
Inquiry information is stored in email systems, customer communication records and project review records. We use reasonable organizational and technical measures to reduce unauthorized access, loss, misuse or disclosure.
We retain inquiry and project records for as long as needed to provide service, maintain business records, resolve disputes, support quality traceability or comply with legal and accounting obligations. When information is no longer needed, we will delete it or keep it in a form that no longer identifies you where practical.
- Access is limited to staff or service providers who need the information for business purposes.
- Project files should be shared through agreed channels when confidentiality is important.
Your Choices And Rights
Depending on your location and applicable law, you may request access, correction, deletion, restriction or explanation of personal information related to your inquiry. You may also withdraw optional analytics consent through the cookie banner where available.
To protect project confidentiality and account security, we may need to verify your identity or project relationship before completing certain requests.
- Request correction of inaccurate contact details.
- Request deletion of inquiry data when retention is no longer required.
- Ask how your inquiry information has been used for project follow-up.
International Projects
ULIKE serves customers inside and outside China. Project communication, email delivery, analytics, chat, logistics and cloud services may involve service providers or data processing in different countries or regions.
When cross-border processing is involved, we take reasonable steps to protect information according to the business purpose, confidentiality requirements and applicable legal obligations.
Contact Us
For privacy questions, correction requests or deletion requests, contact ULIKE by email. Please include enough context for us to locate the inquiry, such as your name, email address, approximate submission date and project reference.